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Delivery

Delivery calculator

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Delivery type

Price

Delivery time

Standard delivery

£3.99

3-4 days*

*Deliveries are usually within 3-4 working days of placing your order, although at busy times this may be longer. We will confirm the expected delivery date at the checkout before you place your order and this information will be included in your order confirmation email.

You can enter delivery instructions when you're placing your order e.g. "leave with neighbour in flat 1". However River Island are not liable for any parcels that are lost or stolen if specific delivery instructions are left for the carrier.

Delivery will take place between 07:00 and 21:00 and in some cases a signature may be required. If nobody is available when your parcel is delivered and there isn't a safe place to leave the parcel, the delivery driver will leave a calling card with instructions on how to rearrange delivery.

Express delivery

£5.99

Next day*

*Orders placed before 21:00 Monday to Friday will be delivered the next day, orders placed after 21:00 on Friday and before 17:00 on Saturday will be delivered on Sunday. Orders placed after 17:00 on Saturday and before 17:00 Sunday will be delivered on Monday. Orders placed before 17:00 on UK Bank Holidays will be delivered the next day (provided the next day isn't also a Bank Holiday). Orders placed after 17:00 on a Bank Holiday will be delivered two days later. We will confirm the expected delivery date at checkout when you place your order.

You can enter delivery instructions when you're placing your order e.g. "leave with neighbour in flat 1". However River Island are not liable for any parcels that are lost or stolen if specific delivery instructions are left for the carrier.

Delivery will take place between 07:00 and 21:00 and in some cases a signature may be required. If nobody is available when your parcel is delivered and there isn't a safe place to leave the parcel, the delivery driver will leave a calling card with instructions on how to rearrange delivery.

Collect from River Island store: standard

Free

within 5 days

You'll be notified by email when your order is ready to collect. Once you've received this "It's Arrived" email, please bring it to the store, along with proof of ID (this could be a credit/debit card, your passport or driver's license) when you come to collect your parcel.

If someone else is collecting your order on your behalf, to prevent fraud they should present a copy of your "It's Arrived" email, along with proof of their ID (see above).

Please collect your order from store within 14 days. If you do not collect your order within 14 days, your items will be sent back to our warehouse and we will contact you to process a refund.

Collect from River Island store: express

£5.99

1-2 days

You'll be notified by email when your order is ready to collect. Once you've received this "It's Arrived" email, please bring it to the store, along with proof of ID (this could be a credit/debit card, your passport or driver's license) when you come to collect your parcel.

If someone else is collecting your order on your behalf, to prevent fraud they should present a copy of your "It's Arrived" email, along with proof of their ID (see above).

Please collect your order from store within 14 days. If you do not collect your order within 14 days, your items will be sent back to our warehouse and we will contact you to process a refund.

Collect from local store: standard

£3.99

3-5 days

River Island works with Collect+ and Hermes so you can have your order delivered to any one of their network of local convenience stores. Pick the delivery location that's most convenient for you, choosing either Standard or Express delivery (selected stores only).

Collect+

We will confirm the expected delivery date at checkout when you place your order and your order will be available to collect from 17:00 on the date of delivery.

You will be notified via e-mail when your order arrives and is available for you to collect. If you would also like to receive a text message, you can enter a UK mobile number when selecting the store for collection.

You must bring with you the tracking number Collect+ will send you when your parcel is ready for collection, along with your order confirmation and a proof of identity (see below).

Hermes Parcelshop

For UK deliveries to ParcelShops a valid UK mobile number must be provided when placing your order to receive notification that it is ready to collect from your chosen store.

We will confirm the expected delivery date at checkout when you place your order and you will be notified via e-mail when your order arrives and is available for you to collect.

You must bring with you the email confirming your parcel is ready for collection at your chosen store, along with a proof of identity (see below).

  • Cheque Guarantee/Credit/Debit Card
  • Bank/Building Society Book
  • Valid Passport
  • Cheque Book
  • Driving Licence
  • Foreign ID card
  • Utility Bill- all valid except mobile phone bills (Landline telephone bills acceptable)
  • Under 18s should bring their National Insurance Card, Medical Card or Savings Book.

Please note that if you would like someone else to collect the parcel on your behalf, they will either need proof of your identity or identification with the same surname as yours.

Collect from local store: express

£5.99

1-2 days

River Island works with Collect+ and Hermes so you can have your order delivered to any one of their network of local convenience stores. Pick the delivery location that's most convenient for you, choosing either Standard or Express delivery (selected stores only).

Collect+

We will confirm the expected delivery date at checkout when you place your order and your order will be available to collect from 17:00 on the date of delivery.

You will be notified via e-mail when your order arrives and is available for you to collect. If you would also like to receive a text message, you can enter a UK mobile number when selecting the store for collection.

You must bring with you the tracking number Collect+ will send you when your parcel is ready for collection, along with your order confirmation and a proof of identity (see below).

Hermes Parcelshop

For UK deliveries to ParcelShops a valid UK mobile number must be provided when placing your order to receive notification that it is ready to collect from your chosen store.

We will confirm the expected delivery date at checkout when you place your order and you will be notified via e-mail when your order arrives and is available for you to collect.

You must bring with you the email confirming your parcel is ready for collection at your chosen store, along with a proof of identity (see below).

  • Cheque Guarantee/Credit/Debit Card
  • Bank/Building Society Book
  • Valid Passport
  • Cheque Book
  • Driving Licence
  • Foreign ID card
  • Utility Bill- all valid except mobile phone bills (Landline telephone bills acceptable)
  • Under 18s should bring their National Insurance Card, Medical Card or Savings Book.

Please note that if you would like someone else to collect the parcel on your behalf, they will either need proof of your identity or identification with the same surname as yours.


Estimated delivery times all exclude weekends and Bank Holidays. We will confirm the expected delivery date at the checkout when you place your order and this information will be included in your order confirmation email.

Express delivery is unavailable to the following locations and standard deliveries make take up to two working days longer:

  • The Scottish Highlands & Islands
  • The Isle of Wight
  • The Isle of Man
  • Northern Ireland

We can deliver to the BFPO (British Forces Post Office), but we are unable to deliver to PO Boxes, Hospitals, Airports and Prisons.

Order tracking

Deliveries to the UK

When your order is despatched from our warehouse, we'll send you an email with your tracking number and a link to our carrier’s website to tell you the current status of your delivery. Alternatively you can track parcels within My Account.

Deliveries outside the UK

When your order is despatched from our warehouse, we'll send you an email. If we have sent your order via courier, this email will contain a tracking number and a link to our courier’s website to tell you the current status of your delivery. Alternatively you can track parcels within My Account.

Houd er rekening mee dat leveringen buiten het Verenigd Koninkrijk soms verzonden worden via een internationale postdienst waarvoor geen tracking beschikbaar is. Als je pakket via een internationale postdienst is verzonden, laten we je dit weten in de e-mail waarin we de verzending aan je bevestigen.

Problems with your order

My order hasn't been delivered

If your order has not been delivered within the timescales for your country, please Contact Us. Please remember to include your order number within your message as this will help us speed up the search for your order.

Als we je pakket niet kunnen vinden, sturen we je een 'claimformulier voor zoekgeraakte pakketten'. Onderteken dit en stuur het aan ons terug, dit is je officiële claim. Zodra we deze verklaring hebben ontvangen, zullen we de claim onderzoeken en je binnen 4 werkdagen van de uitkomst op de hoogte stellen. Indien van toepassing, zullen we een terugbetaling doen op de betaal-/creditkaart die voor de aankoop werd gebruikt.

Faulty item in order

If you think there is a fault with an item you have received, please return it to us to assess.

Als een product niet redelijk draagbaar is - vanwege onvolkomen vakmanschap of materialen - betalen we de aankoopprijs aan je terug. Dit is een extra garantie en heeft geen invloed op je wettelijke rechten.

Lees voor informatie over het retourneren van verkeerde artikelen onze leveringspagina.

For customers outside of the UK, we will also refund you an amount to cover your return postage. These amounts vary from country to country and will be refunded to the card you originally used to pay for your order. This guarantee is in addition to and does not affect your statutory rights

Incorrect or missing item in order

Neem contact met ons op wanneer je een onjuist artikel ontving of wanneer een artikel in je bestelling ontbreekt en vermeld de gegevens van wat er fout is. Denk eraan om het bestelnummer te vermelden in je bericht want dan kunnen we je bestelinformatie sneller terugvinden.

Als we de ontbrekende artikelen niet kunnen vinden, sturen we je een 'claimformulier voor zoekgeraakte pakketten'. Onderteken dit en stuur het aan ons terug, dit is je officiële claim. Zodra we deze verklaring hebben ontvangen, zullen we de claim onderzoeken en je binnen 4 werkdagen van de uitkomst op de hoogte stellen. Indien van toepassing, zullen we een terugbetaling doen op de betaal-/creditkaart die voor de aankoop werd gebruikt.

More information

UK standard and express delivery

You can enter delivery instructions when you're placing your order e.g. "leave with neighbour in flat 1". However River Island are not liable for any parcels that are lost or stolen if specific delivery instructions are left for the carrier.

We are unable to deliver on Bank Holidays so please allow an extra working day for this.

Deliveries to the following locations may take up to two working days longer:

  • The Scottish Highlands & Islands
  • The Isle of Wight
  • The Isle of Man
  • Northern Ireland

Delivery will take place between 07:00 and 21:00 and in some cases a signature may be required. If nobody is available when your parcel is delivered and there isn't a safe place to leave the parcel, the delivery driver will leave a calling card with instructions on how to rearrange delivery.

Internationale expresslevering

Een expressleveringsdienst is beschikbaar voor een aantal landen buiten het VK:

  • Republic of Ireland
  • Andorra
  • Austria
  • Belgium
  • Denmark
  • Finland
  • France
  • Germany
  • Greece
  • Italy
  • Luxembourg
  • Monaco
  • Netherlands
  • Portugal
  • Spain
  • Sweden
  • Vatican City

De bezorgtijden en -kosten variëren afhankelijk van het land van bestemming en wij bevestigen de verwachte leverdatum tijdens het afrekenen van de bestelling die je plaatst. Plaats je bestelling vóór 14:00 GMT/BST (15:00 CET) om zeker te zijn van de snelste levering voor jouw leveringsbestemming. Je kunt gebruikmaken van de tijdzone-omrekening om de tijd in GMT/BST naar je lokale tijd om te rekenen.

Collect from River Island store

Je kunt je bestelling laten leveren bij een winkel van River Island die jou het beste uitkomt. Daarvoor heb je de keuze tussen standaard- of expresslevering (alleen in de aangegeven landen). Kies hiervoor de optie 'Levering bij de River Island winkel van je keuze' wanneer je de bestelling afrondt. Deze dienst is op dit moment beschikbaar in winkels in het VK, de Republiek Ierland en Zweden.

Levering aan de Republiek Ierland en Zweden varieert afhankelijk van de gekozen winkel. We bevestigen de verwachte leveringsdatum bij het afrekenen wanneer je de bestelling plaatst.

You'll be notified by email when your order is ready to collect. Once you've received this "It's Arrived" email, please bring it to the store, along with proof of ID (this could be a credit/debit card, your passport or driver's license) when you come to collect your parcel.

If someone else is collecting your order on your behalf, to prevent fraud they should present a copy of your "It's Arrived" email, along with proof of their ID (see above).

Please collect your order from store within 14 days. If you do not collect your order within 14 days, your items will be sent back to our warehouse and we will contact you to process a refund.

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