My River Island

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THE LATEST ISLAND UPDATES

Hey Islanders,

We’re excited to say that RI stores in England are now open, joining the Republic of Ireland, Wales and selected Scottish stores in welcoming you back.  Northern Island and the rest of our Scottish stores will reopen on December 11th & 12th.  We’ve missed you, and if you do come out to visit, we’d be delighted to see you in-store. We will continue to follow strict safety guidelines to keep you and our teams safe. To double-check that your local River Island is open, please head to our store-locator. If you would like a reminder of our in-store measures, you can read about them here.

If you’d rather stay home, no problem! You can always shop and connect with us online where our community is always open.

Love RI


What if I have a Click and Collect order?

Our Click & Collect service is currently unavailable. If you were due to pick up an order before your local store shut, but couldn't make it in time, we will be sending it to your billing address ASAP. Don't worry, you don't need to do anything to make this happen, we're already working on it.

Returning products purchased in store

Due to local store closures, any store purchase made on or after 8th October can be returned to your local store within two weeks of it reopening for a refund. Also, Christmas Gifts purchased from November 1st can be returned after 28 days but before 14th January 2021 for an exchange or Refund Card at the original purchase price. Purchases returned within 28 days of purchase will always be eligible for a refund to the original payment method. All returns require proof of purchase.


Returning products purchased online

Online orders can be returned by post in the UK and Ireland within 28 days of delivery to home or collection in store. Christmas Gifts purchased from November 1st can be returned after 28 days but before 14th January 2021 by post for a refund to Digital Gift Card or in store for an exchange or Refund Card at the original purchase price. Purchases returned within 28 days will always be eligible for a refund to the original payment method. All returns require proof of purchase.

Returning store orders delivered to home

Due to local store closures, any store order delivered to home on or after 8th October can be returned to your local store within two weeks of it reopening for a refund. Store orders delivered to home can also be returned by post for free in the UK and Ireland within 28 days of delivery with a refund issued to a digital gift card. Also, Christmas Gifts purchased from November 1st can be returned after 28 days but before 14th January 2021 for an exchange or Refund Card at the original purchase price. Purchases returned to store within 28 days will always be eligible for a refund to the original payment method. All returns require proof of purchase.

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