My River Island

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Our Customer Service Team is busier than usual but we’re still here to help you. If you need information about a refund, please only contact us if it has been more than 14 days since you posted your return. If you’re contacting us about an order or delivery, please wait until after your expected delivery date before you contact us. If your enquiry is within these time frames, please check your tracking within the My Account section on this website where you’ll find the latest information regarding your order.

We are keeping our online FAQ section up-to-date with all the latest RI information and we’re sure you’ll find what you’re looking for but if you can’t you can still contact us via our web form or call our Customer Service team on 03445 766444 between the hours of 08:00 and 18:00 7 days a week.

FAQs

We think you might find the info you need in the answers to our most popular questions:

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Please include as much info as you can in the text box below, including: billing address, order date, return date, return tracking code, product description & any other relevant info.

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